السلام عليكم شاب
بخصوص آخر التطورات التي تخص المشكل و حسابي فقد وصلتني أمس رسالة من payza :
Hello Mr. اسمي,
Thank you for contacting Payza. My name is Tayyab and I am happy to assist you.
We apologize for the delay in responding to your query. Please note that our Customer Support team is working diligently to provide the quickest and most efficient service possible. However, we are experiencing a high volume of calls and emails which will affect our response time.
As one of the most secure and reliable online payment processors, we adhere to a comprehensive security policy for the protection of our network and our compliance with various laws and legislation.
Due to general security reasons, your Payza account has been flagged by an automated security feature. In keeping with our security policy, we are advising you to complete an additional account verification before you can have full access to your Payza account. We will require you to submit the following documents:
• A proof of address statement, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your Payza account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
• A photo identification document, such as a passport, driver’s license, country/state ID or medical ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible and that it is scanned at a high resolution in color.
Please feel free to hide or blank out any irrelevant information such as your driver's license number, account balances, etc.
You may attach the requested documents to your email. Please ensure they are in .jpeg format and at least 300 KB in size.
Thank you for your understanding while we ensure the security of our network.
Tayyab
Account Security Analyst
www.Payza.com