مشكل في الأليرت باي Temporary hold

[Cefyou91]

اليوم وصلتني الرسالة من دعم الالرت باي و هذا هو محتواها:

Thank you for contacting AlertPay. My name is Tayyab and I am happy to assist you.

As one of the most secure and reliable online payment processors, we adhere to a comprehensive security policy for the protection of our network and our compliance with various laws and legislation.

Due to general security reasons, your AlertPay account has been flagged by an automated security feature. In keeping with our security policy, we are advising you to complete an additional account verification before you can have full access to your AlertPay account. We will require you to submit the following documents:

• A proof of address statement, such as a bank statement, credit card statement, phone bill or utility bill. The name and address must match with the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.

• A photo identification document, such as a passport, driver’s license, country/state ID or medical ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible and that it is scanned at a high resolution in color.

Please feel free to hide or blank out any irrelevant information such as your driver's license number, account balances, etc.

You may attach the requested documents to your email. Please ensure they are in .jpeg format and under 1 MB in size.

Thank you for your understanding while we ensure the security of our network.


Thank you for choosing AlertPay. If you have any additional questions, feel free to check out our helpful Frequently Asked Questions at https://helpdesk.alertpay.com

Kind regards,

Tayyab
Customer Support Advisor
AlertPay Customer Support

بالنسبة الى اثبات صحة الهوية هذه ساهلة بصح بالنسبة لاثبات صحة العنوان هذه فيها شوية مشاكل لاني عندما عملت حسابي ccp غلطوني في العنوان عوض ان يعملوا عمارة B6 داروا 36
و فاتورة الهاتف او الكهرباء او الماء كلها على اسم ابي !! هل يمكن ان ارفق احد الفاتورات رغم انها ليست باسمي ؟؟