من فضلكم مساعدة بخصوص closed order في aliexpress و NET+

[maroimimi]

بسم الله الرحمن الرحيم

السلام عليكم انا أريد الاستفسار حول م closed order في aliexpress لقد اشتريت بحساب قديم و جاءت closed order او لا أستطيع الدفع ففتحت حساب جديد و قمت يالدفع عادي 3 او 4 مرات و لكن عندما بدلت العنوان و هذا اعتقد لا علاقة قصدي ليس في الاشياء المدفوعة و لكن عند الشراء الجديد قمت بتبديل العنوان , و في وقت التأكد من الدفع جاءت
Your Order No. 68943586974935 has been closed

Dear A..... marwa,
Thank you for shopping on AliExpress AliExpress !

Unfortunately AliExpress was unable to process your payment due to security reasons. As a result, this order has been cancelled and payment was not accepted. Please note that some banks may hold onto payments for up to 7-30 working days before releasing the funds back into your account. If you have any questions, please get in touch with your issuing bank.

To avoid order cancellations in the future, please submit a claim to validate your payment information. You can follow the following steps:

1. Sign in to AliExpress
2. Go to My Orders and locate this order
3. Click View Details
4. Click Want to Claim
5.Submit the following documents:
5.1 A clear picture copy of your personal ID, passport or driver’s license.
5.2 A clear picture copy of your card and bank statement (if you paid with a credit/debit card) or a copy of your recharge record (if you paid with your Alipay account).

Note: For security reasons, we advise you to conceal all but the last 4 digits of your card number. Please make sure that the card holder’s name, card issuing bank and the last four digits of the card number are clearly visible)

We will respond to your claim within 3-5 working days. Once your card/Alipay account information has been validated, you can place this order again.


Sincerely,
AliExpress.com
2015.08.28 00:51

This is an automated system email. Please do not reply to this email.
و اتبعت التعليمات و بعدها انتظرت الرد و جاء الرد ايجابيا
لقد قلت لهم عندي بطاقة افتراضية من بنك نتلر و صورت الحساب على انه مفعل و بطاقة الهوية
كما قلت الرد جاء ايجابيا و هو كالاتي

Dear A...... marwa,

Congratulations, your payment information has been verified.

We have successfully reviewed and verified the documents you provided. You can now continue to use this card/bank account to make payments on AliExpress.com.

If you would like to reorder your previously cancelled orders, please visit My AliExpress > My Orders.

Thank you for your understanding and cooperation. We apologize for any inconvenience caused.

If you have any further questions, please visit our Help Center at help. aliexpress.com]

Sincerely
AliExpress Order Verification Team



و بعد دقائق قمت بدفع الشحن لخواتمي كما قال لي البائع

و قمت بالانتظار قبل شراء اي منتج اخر و مع الاسف جاء الرد سلبيا

Your Order No. 68943586974935 has been closed

Dear AMOURA marwa,
Thank you for shopping on AliExpress AliExpress !

Unfortunately AliExpress was unable to process your payment due to security reasons. As a result, this order has been cancelled and payment was not accepted. Please note that some banks may hold onto payments for up to 7-30 working days before releasing the funds back into your account. If you have any questions, please get in touch with your issuing bank.

To avoid order cancellations in the future, please submit a claim to validate your payment information. You can follow the following steps:

1. Sign in to AliExpress
2. Go to My Orders and locate this order
3. Click View Details
4. Click Want to Claim
5.Submit the following documents:
5.1 A clear picture copy of your personal ID, passport or driver’s license.
5.2 A clear picture copy of your card and bank statement (if you paid with a credit/debit card) or a copy of your recharge record (if you paid with your Alipay account).

Note: For security reasons, we advise you to conceal all but the last 4 digits of your card number. Please make sure that the card holder’s name, card issuing bank and the last four digits of the card number are clearly visible)

We will respond to your claim within 3-5 working days. Once your card/Alipay account information has been validated, you can place this order again.


Sincerely,
AliExpress.com
2015.08.28 00:51

This is an automated system email. Please do not reply to this email.


ما الحل أفيدوني جازاكم الله خيرا . لقد قالوا لي ان المال سيرجع و بالفعل رجع 11 دولار من أصل 58 دولار
لقد بدلت العنوان لان صديقاتي اردت شراء نفس مقتنياتي فدفعوا لي فاشتريت لهم عادي
أين المشكل شكرا
مع العلم أني أستعمل master card افتراضية من بنك نتلر و هو مفعل و المشكل بدأ عندما طلبت لصديقتي وضعت new adress و كتبت معلوماتها بدأت سلسلات رفض الدفع مع العلم انهم يقتطعون المال أفيدوني