هل وصلتك رسالة مثل هذه
Dear Customer, Unfortunately due to the high amount of orders placed using fraudulent bank cards online, our bank has requested that we take extra care whilst dealing with orders that follow a particular pattern/scenario, this includes the following:
- Delivery to an area/city/country of which we have received issues from in the past
- Delivery to a country where the credit/debit card is not registered
- The card used is issued in a country different to the one you have specified as your billing address (excludes AMEX)
- Multiple orders in quick succession (through not only us but our online e-commerce handler)
- Details matching an already blocked account
- The card used does not match the one authorized on that account
- Including other reasons we feel like this order may not be genuinely placed by the cardholder
I am afraid that this means that we have been unable to process your order successfully.
In order for us to process your order, we would request that you forward us a copy of the address shown on your bank statement as well as the last 4 digits of the card you are using.
-----We have no interest in any financial or personal information found in the bank statement-----
-----We only request proof of your address on headed paper as well as the last 4 digits of your card-----
-----Please cover all confidential information for your own privacy-----
-----All emails are treated and dealt with confidentially and securely-----
This could either be in the form of a screen shot from your online banking or a scanned copy of your statement.
If you have paid via PayPal and cannot provide a card number, then we would accept proof of billing address in the form of a statement (see above) in addition to a screenshot of the transaction in your PayPal account.
----We cannot accept a screenshot of a PayPal account showing the transaction without also attaching proof of billing address----
In relation to this, if you are paying using the same payment details as a previous order and we have requested this confirmation, we will accept a screenshot of the transaction within your account (again, please cover all confidential information).
We sincerely apologize for any inconvenience that this may cause to customers that are genuine and realize that to many this may this may seem unorthodox, however we take credit card fraud very seriously and apply the strictest measures to ensure the security of all our genuine customers.
All details are dealt with and disposed of securely once received and you shall be contacted asking to replace the order once a valid statement has been received and confirmed. Please do not replace the order until you hear from us as the account may still be blocked meaning the order would not be accepted by our systems regardless of if we approve the statement or not.
Best Regards,
( تقرير عن مشاركة سيئة )، و الموجودة أسفل كل مشاركة .
2014-08-13, 13:33
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